Roseworth Property ManagementIllustrations of Newcastle

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Privacy Policy

Introduction

This is Roseworth Property Management’s website privacy policy. Please read it carefully as you should only submit information to us through this site if you agree we may use it in accordance with this policy.

We collect certain basic information about you when you visit our website. We recognise the importance both of keeping that information secure and of letting you know what we intend to do with that information.

We may amend our policy to reflect changes to our business, website or to data protection legislation. We therefore ask you revisit this policy on a regular basis to ensure you are familiar with its terms.

This policy only applies to our website; if you follow a link out of our site or leave our site in some other way, this policy will no longer apply.

The policy sets out (1) who we are and describes (2) the information we collect (3) what we do with it (4) how you can find out more.

1. Who we are

Roseworth Property Management is a Property Management company. We are members of the Association of Residential Letting Agents the sole regulatory body in the UK regarding residential letting. "ARLA's aim is to ensure that a framework of ethical standards and professionalism is maintained at a far higher standard than the law demands." We also have staff who have qualified as professional members of the National Association of Estate Agents under the specialist lettings division. "Only membership is granted to agents who can demonstrate a thorough knowledge of agency law, practice and ethics". Government backed National approved Lettings Scheme is "The benchmark standard for reputable companies giving a clearly defined level of service".

We are entered in the Register of Data Controllers with registration number: Z4653511.

2. The information we collect

We collect information from you:

  • when you complete our on-line forms
  • by means of 'session cookies' when you use our site, and
  • in the form of 'traffic data'

On-line forms.

We collect information you give us when you register to use our member’s area or enquire about one of properties. We require only the information we need to provide the service to you, such as your name and email address. Where we would like more information to help us improve our services, over and above the basic required information, it will be clear that your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.

Please do not choose a valuable or favourite password when you subscribe, as it will be sent to you by email in clear text if you request a reminder.

Cookies are small text files which are often stored on your computer's hard drive by websites you visit to enable the site to 'remember' who you are. We use a type of cookie called a 'session cookie' to provide added functionality on our website. These session cookies store your user name and a unique ID but do not contain any information that personally identifies you, such as a name or address. We use session cookies when you log onto our site to keep track of your current session, and to stop you having to re-type information. Session cookies are passed from page to page of the site, and are deleted when you close your browser, unlike ordinary persistent cookies which remain on your hard disk until you delete them.

Most browsers are automatically set to accept cookies and you should be able to restrict or disable them if you wish by adjusting the settings on your browser. This will however affect your use of the areas of our site that use session cookies, such as the login areas. We do not use 'spyware', that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at http://www.allaboutcookies.org.

Traffic data

We do keep a record of traffic data which is logged automatically by our ISP's servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this traffic data in a way that identifies any individual.

3. What we do with your information

How we use it

We use your information to provide you email alerts and other services associated with your registration for our My Roseworth area or any other content or information that you have requested.

We will obtain your permission before sending you marketing information by email or fax.

You may ask us to remove you from our database at any time by sending an email to support@roseworth.co.uk or by removing your details within the My Roseworth area of our website. We will also offer you the option of correcting your details and of being removed from our alerts when we send you email.

When we share it

We may disclose your information to third parties in certain circumstances.

  • Suppliers who process information on our behalf, such as property maintenance contractors who will have incidental access to your information but will be obliged to act only on our instructions and to keep your information secure.
  • We may share your information with another organisation in the context of any merger, including in any preceding discussions or negotiations that may or may not lead to a sale.
  • We may disclose your information to law enforcement or regulatory bodies if required to do so by them.
  • We may also disclose your information to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

How we keep it secure

Only authorised personnel and contractors have access to your information.

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Your login details will be deleted when you have not used them for 18 months.

We will keep you on our mailing lists until you ask us to remove you from them.

Transfers outside Europe

Data protection legislation is harmonised throughout the European Economic Area (EEA) which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within the EEA.

Because of the way the Internet works, it is possible that the information you provide to us could be routed via countries outside the EEA. However this is not considered a "transfer" under data protection legislation and unless you are from outside the EEA we will not transfer any information we collect from you outside the EEA.

4. Finding out more

If you have any questions about our privacy policy or the information we hold about you, please contact us at the address or telephone number on our Contact Us

page.

You have a legal right to see a copy of the information we hold about you on payment of a fee, which is currently £10.

Further information about data protection issues including the online Register of Data Controllers can be found at the Information Commissioners's website.

Read the terms on which you may use our site generally.